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SAP Support and Managed services

Support and Managed Services

SAP Support with G3G

SAP Support and Managed Services from G3G

The support we provide covers all elements of your SAP landscape, from a fully managed hosted service to end-user support, training, and business process enhancement. We cover all SAP modules including Mobility and SAP’s cloud offerings.

Our services are based upon a number of founding principles:

  • Empowering our customers.
  • User experience for the 21st Century, with real-time integration to your remote support platform.
  • Flexible SAP support services that are designed to be transparent with a focus on reducing the cost of running your core SAP systems.
  • Innovation in solutions and services designed to maximise return on your investment.

Pay As You Go support

Flexible support designed to help you manage the peaks and troughs in your SAP demand. From ad-hoc support, training, and general advice through to resource augmentation to fill short-term demands, our models are designed to accommodate your business requirements. Additional benefits include:

  • No lengthy contract tie-ins.
  • Security of a larger team to call on when needed.
  • 30 day warranty period on work completed.
  • Defined standards and agreed ways of working, designed to work seamlessly with your project team.
  • Access to the client portal to log tickets and view consumption.
  • No transition costs.

Our Pay As You Go services can easily be converted into an SSA support (Software Support Agreement) contract if required.

SAP Software support services

Our SAP software support services are flexible and transparent and have been designed to reduce the cost of running your core SAP systems. We will work with you as an extension of your team, giving you the security of a safe pair of hands to enable you to focus on your important business priorities.

  • Industry-leading SSA’s delivered via a dedicated SA support team.
  • Simple and transparent commercial models.
  • Level 1, 2, and 3 support services available, with 24*7 call logging.
  • Access to Knowledge Base to assist self-service resolution of issues.
  • Nominated Client Engagement Manager to provide best advice and guidance and assist with ongoing planning and future strategic direction for all matters SAP.

Infrastructure hosting support – partner-managed Cloud

In addition to being a specialist SAP consultancy, we also provide secure, resilient, and responsive hosting support.

  • Hosting and SAP support from a single provider.
  • Disaster recovery is available if required.
  • Fixed cost of support provides more control over business IT budgets.
  • Flexible and bespoke arrangements are available if required.

Ask G3G

Please use the form below to contact us with any enquiries.