Transition from one SAP Value Added Reseller (VAR) Partner to another, or from a large project into a BAU support state, is sometimes a necessary period of change and can be a worrying time for you and your team. How do you select or change your support partner and keep the time and cost of transition under control, follow a tailored transition plan, and have the right people in place throughout to ensure a successful transition into a steady state?
The SAP Support Backbone has been updated but the legacy infrastructure remains in place to allow a safe transition for customers. Customers must switch the communication of SAP Solution Manager and Focused Run to the new infrastructure before January 2020 to ensure continuous connectivity. Find out how.
At G3G we use Solution Manager extensively to deliver our Basis managed service, making use of features including Guided Procedures and IT Task Management. We can also install, upgrade and configure Solution Manager to help you get up and running with some of the core functionality.
Our SAP Support+ services are flexible and transparent. They have been designed to reduce the cost of running your core SAP systems releasing budget for innovation and projects. We understand that business demands are sometimes difficult to predict beyond the next 12 months, with peaks and troughs part of business as usual. At G3G we understand also the need to build a service that delivers a comprehensive service that is predictable as well as flexible.
SAP plans to finalise the update of the Support Backbone by 1st January, 2020, but customers must take action before this date.
If you need a SAP support partner that is Responsive, Innovative and has the Expertise to deliver, call G3G today to see how we can help.